FAQ's
What are Hand Crafted Hooded Blanket and Poncho Sherpa?
These blankets are double layered with synthetic Sherpa side and an ultra soft plush side. It is designed to be worn both indoor and outdoor.
The designs are printed with eco-friendly soy-based synthetics sublimation dye pigments. The designs are color-fast thus will not fade over time or wash.
Each piece is hand printed, hand cut and sewn with professional quality precision. Each piece is specially made for each order.
Print-on-Demand and Custom Orders
It is possible to make order for Hooded Blanket, Sherpa Poncho with Pockets and Keepsake Blankets with your own design.
Please send your image and instructions for all custom orders via message or email. We will provide one yard mock-up proof for your review. The order is processed AFTER your approval. We will get back to you within 24-48 hours during business Week Days - Shop is closed on Weekend.
Care Instructions:
The recommend care instructions for our fabric are Machine Washable in Delicate Cycle or Hand Wash Gentle. Non-Chlorine bleach if needed, Line Dry (some can be tumble dry at the lowest setting). Cool Iron on reverse if needed.
ORDER
How secure is my personal information?
https://mtlogan5959.com adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
What forms of payment do you accept?
We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express.
Can I cancel my order?
Please request a cancellation within 24 hours of purchase. After which the order is considered confirmed and no cancellation will be possible.
Can I return or exchange?
All items in the shop are hand-crafted product. All items are made to order, there is no cancellation (past the 24 hours), return or exchange for all orders. We do not accept returns for full refund.
Please contact us if you receive a product with defect. We will work with you for exchange.
SHIPPING
Do you ship internationally?
It is possible to ship outside of USA. Please understand that local VAT or import tax of any kind will not be arranged nor covered by Mount Logan 5959. VAT is the responsibility of the buyer. Telephone number must be provided to us for international shipping. If you have any particular request for international shipping please contact us via message or email before placing the order.
What shipping carriers do you use?
For orders within USA, shipping service is either UPS or USPS or Fedex.
For International Service, the default shipping service is via US Postal Service in conjunction with your local postal service. Courier Services such as UPS or Fedex is possible for international shipping. The shipping price may be higher.
How long does it take to process my order?
Once payment has been made, it takes 6-10 working days to prep, dye and craft the piece you have ordered. We ship as soon as the product is completed and checked.
How long does shipping take?
Our average shipping time is 7-20 business days depending on your location.
United States: 3-8 Business days (depending on shipping method)
Canada, United Kingdom, Australia, and New Zealand: 7-20 business days.
European countries: 7-25 business days.
Asian countries: 7-25 business days.
Rest of the world: 7-30 business days.
DELIVERY
How do I track my order?
We will send you the tracking number after your purchase within 1-3 business days. Please visit this link below to track your order.
Are all my items shipped together?
If you order multiple items within the same order, the items will be shipped together. If you place more than one order and would like us to combine orders together for shipping, please contact us via message or email. We will do our best to accommodate the shipping request.
RETURNS
What is your return policy?
All items are made to order, there is no cancellation, return or exchange for all orders. Please check all descriptions and sizing details before you purchase. We do not accept returns for full refund.
What do I do if I receive a defective product?
If there’s some sort of manufacturing defect, please contact us within 7 days of receiving your item. If there is damaged fabric from printing, we will work with you for exchange or replacement.
We will not be able to do return or exchange due to not reading the fabric description or if you ordered the wrong fabric. We can try to discount toward another item for reasonable issues. Customers are responsible for the shipping fee back to our warehouse if customers choose to send the item back to us.
SUPPORT
Customer Service Email: info@mtlogan5959.com